Q&A
Appointments & Booking
Q: How do I book an appointment?
A: All appointment can be booked online via our booking system. Please check real time availability and book in advance to secure your preferred time.
Q: Do you accept same day booking?
A: Same day bookings may be available depending on availability. Please check the online booking system for the most up to date schedule.
Q: What happens if I am late?
A: If you arrive late, your treatment time may be shortened or the appointment may need to be cancelled, depending on the schedule. Please inform us as soon as possible if you are running late.
Treatments & Safety
Q: Is the treatment painful?
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A: Eyelash treatments are generally painless. If you experience any discomfort during your appointment, please let us know immediately so we can adjust accordingly.
Q:I have sensitive eyes. Can I still get lash extensions?
A: Yes, however we strongly recommend a patch test if you have sensitive eyes, allergies, or have experienced reactions in the past. Please mention this during booking or consultation.
Q: Is a patch test required?
A: A patch test is not mandatory, but it is recommended for first-time clients or those with sensitive skin or eyes.
Aftercare & Results
Q: How long do lash extensions last?
A: Lash extensions typically last 2–4 weeks, depending on your natural lash cycle and aftercare. Regular infills are recommended to maintain your look.
Q: What aftercare is required?
A: Please avoid water, steam, and oil-based products for 24 hours after your treatment. Full aftercare instructions will be provided after your appointment.
Q: What if my lashes feel uncomfortable after my appointment?
A: If you experience discomfort, irritation, or unusual shedding within 48 hours, please contact us as soon as possible so we can assess and advise accordingly.
Salon Policy
Q: Can I receive treatments during pregnancy?
A: Treatments may be possible if you are feeling well, however please consult with your healthcare provider and inform us prior to your appointment so we can make appropriate adjustments.
Cancellation Policy
Q: What is your cancellation policy?
A: We kindly request at least 48 hours’ notice for cancellations or rescheduling.
Cancellations or reschedules made within 48 hours of the appointment will be charged 50% of the service price, and those made within 24 hours of the appointment will be charged 100% of the service price.
This policy also applies to no-shows.
This policy helps ensure availability for all clients and allows us to manage our schedule fairly.